📦 Shipping Information

We carefully pack each order with the same meticulous attention to detail that we apply to crafting our Christmas Door Decorations and Christmas Pillows, ensuring your treasures arrive safely and ready to spread holiday cheer.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve you across the globe (excluding Asia and a few remote regions):

  • Standard Shipping (Fee: $12.95 USD)
    • 🚚 Carrier: DHL or FedEx
    • ⏱️ Delivery Time: 10–15 business days after shipment.
    • Includes tracking and insurance.
  • Free Shipping
    • 🎁 Available on all orders over $50 USD.
    • 📮 Carrier: EMS
    • ⏱️ Delivery Time: 15–25 business days after shipment.
    • Includes basic tracking.

Delivery times are estimates and may vary due to customs, holidays, or carrier delays. You will receive a tracking email once your order is on its way.

🔄 Returns & Exchanges Overview

If an item doesn’t meet your expectations, our straightforward returns and exchanges process is designed to restore your holiday spirit with ease.

Our Promise to You

We handle every return with the same care we apply to selecting our Christmas Nutcrackers and Christmas Nativity sets. Your happiness is our ultimate decoration.

Key Policy Points

  • Return Window: You may return most items within 15 days of receiving your shipment.
  • Condition: Items must be unused, in their original packaging, and in resalable condition. All tags and protective materials must be intact.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or defective product).
  • Refund Method: Refunds will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Exchanges: We gladly offer exchanges for a different size, color, or product of equal value. Price differences will be refunded or charged accordingly.

🔍 Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our customer care team at [email protected] with your order number and item details. Use the template below for clarity.
  2. Receive Instructions: Our Phoenix-based team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions for our warehouse:

    Michaels X-Mas Decor – Returns
    3638 Coplin Avenue
    Phoenix, AZ 85034
    United States

  3. Package and Ship: Securely package the item in its original packaging, mark the RMA number clearly on the box, and ship it using a trackable service. We recommend insuring the package.
  4. Inspection and Processing: Once received, our team will inspect the return within 3–5 business days and notify you via email.
  5. Refund or Exchange Fulfillment:
    • Refunds: Upon approval, your refund will be processed to your original payment method.
    • Exchanges: The replacement will be shipped using your original shipping method, and you’ll receive a tracking email.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Michaels X-Mas Decor Team,

I would like to request a return/exchange for an item from my recent order.

Order Number: [Your Order Number] Item Name: [e.g., Christmas Figurine – Angel, Christmas Lights – 10ft Warm White] Reason for Return/Exchange: [e.g., Wrong size, Changed mind, Defective item] Desired Action: [Refund / Exchange for (specific product/size/color)]
I confirm that the item is unused, in its original packaging, and in resalable condition.

My shipping address is:
[Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country]
Please provide the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]

⚠️ Important Exceptions & Non-Returnable Items

To preserve the magic and hygiene of our seasonal products, certain items cannot be returned or exchanged unless they arrive damaged or defective. Based on our curated collections, these include:

  • Christmas Baking Supplies: Due to health and safety regulations, any products related to Christmas Baking or Christmas Party & Baking (e.g., molds, utensils that contact food) are final sale unless sealed packaging is unopened and the product is defective.
  • Personalized or Custom-Made Items: Any ornament, figurine, or decoration that has been personalized or custom-ordered specifically for you.
  • Opened Seasonal Consumables: Items from categories such as Christmas Bathroom Decor or Christmas Party Decorations that have been opened or used, as they cannot be resold for hygiene reasons.
  • Final Sale Items: Any product marked as “Final Sale” on the product page at the time of purchase.

Note: If a non-returnable item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will gladly arrange a replacement or refund.

💳 Refund Timeline & Methods

We process refunds with the same efficiency and care as we handle your orders for Christmas Decorations and Christmas Advent Calendars.

  • Processing Time: Refunds are initiated within 3–5 business days after we receive and approve your return.
  • Bank Processing: Once issued, please allow:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5–10 business days for the refund to reflect on your statement.
    • PayPal: 3–7 business days for the amount to return to your PayPal balance or linked source.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • International Refunds: Refunds are issued in US Dollars. Any currency conversion differences or bank fees are the customer’s responsibility.

🎁 Need Assistance?

Our dedicated customer care team, inspired by the same timeless values that guide our selection of Angel Tree Toppers and Christmas Garlands, is here to help ensure your holiday decorating is joyful and stress-free.

Email: [email protected]
Mail: Michaels X-Mas Decor, Attn: Returns Department, 3638 Coplin Avenue, Phoenix, AZ 85034, United States

We typically respond within 1–2 business days and are committed to resolving any concerns with care and efficiency.

Warmly,
The Team at Michaels X-Mas Decor

Last Updated: December 1, 2023