Returns & Exchanges

At Michaels X-Mas Decor, we pour the same care and dedication into our customer service as we do into curating our Christmas Tree Toppers, Ball Ornaments, and festive collections. We understand that creating your perfect holiday sanctuary is a heartfelt endeavor, and we want every aspect of your experience with us to be filled with trust and satisfaction. If an item doesn’t meet your expectations, our straightforward returns and exchanges process is designed to restore your holiday spirit with ease and reliability.

📦 Returns & Exchanges Overview

• Return Window: You may return most items within 15 days of receiving your shipment.
• Condition: Items must be unused, in their original packaging, and in resalable condition. All tags and protective materials must be intact.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped or defective product).
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Exchanges: We gladly offer exchanges for a different size, color, or product of equal value. If the desired exchange item has a different price, we will process a partial refund or charge the difference accordingly.

🔍 Step-by-Step Return/Exchange Process

1. Initiate Your Request: Within 15 days of delivery, please contact our customer care team at [email protected] with your order number and details about the item you wish to return or exchange. You may use the convenient template provided below.
2. Receive Instructions: Our Phoenix-based team will respond within 1–2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to our warehouse at:
   

   Michaels X-Mas Decor – Returns
   3638 Coplin Avenue
   Phoenix, AZ 85034
   United States

3. Package and Ship: Securely package the item in its original packaging, include the RMA number clearly on the outside of the box, and ship it using a trackable service. We recommend insuring the package for its full value.
4. Inspection and Processing: Once we receive your return, our team will inspect it within 3–5 business days. We will notify you via email once the inspection is complete.
5. Refund or Exchange Fulfillment:
   • Refunds: Upon approval, your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
   • Exchanges: The replacement item will be shipped using your original shipping method (Standard or Free Shipping). You will receive a tracking email once it’s on its way.

✍️ Return/Exchange Request Email Template

To ensure a swift and smooth process, please use the following template when contacting us:

⚠️ Important Exceptions & Non-Returnable Items

To preserve the magic and hygiene of our seasonal products, certain items cannot be returned or exchanged unless they arrive damaged or defective. Based on our curated collections, these include:

• Christmas Baking Supplies: Due to health and safety regulations, any products related to Christmas Baking or Christmas Party & Baking (e.g., molds, utensils that contact food) are final sale unless sealed packaging is unopened and the product is defective.
• Personalized or Custom-Made Items: Any ornament, figurine, or decoration that has been personalized or custom-ordered specifically for you.
• Opened Seasonal Consumables: Items from categories such as Christmas Bathroom Decor or Christmas Party Decorations that have been opened or used, as they cannot be resold for hygiene reasons.
• Final Sale Items: Any product marked as “Final Sale” on the product page at the time of purchase.

💳 Refund Timeline & Methods

We process refunds with the same efficiency and care as we handle your orders for Christmas Decorations and Christmas Advent Calendars.

• Processing Time: Refunds are initiated within 3–5 business days after we receive and approve your return.
• Bank Processing: Once issued, please allow:
  • Credit/Debit Cards (Visa, MasterCard, JCB): 5–10 business days for the refund to reflect on your statement.
  • PayPal: 3–7 business days for the amount to return to your PayPal balance or linked funding source.
• Shipping Costs: Original shipping fees (Standard or Free Shipping) are non-refundable unless the return is due to our error.
• International Refunds: For our global customers (excluding Asia and a few remote regions), refunds will be issued in US Dollars. Any currency conversion differences or bank fees are the responsibility of the customer.

🎁 Holiday Happiness Guarantee

Our goal is to ensure your holiday decorating is as joyful and stress-free as possible. Whether you’re selecting the perfect Angel Tree Topper, a set of delicate Animal Ornaments, or a festive Christmas Garland, we stand behind the quality and craftsmanship of every item we offer.

Warmly,
The Team at Michaels X-Mas Decor